We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. All fresh. Taxes and fees that are shown are estimates only. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant departments. Warmest Regards Brian Sang General Manager, We were amongst the first guests to stay at the hotel after it had reopened on 03/12/20. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. It would seem a few people were moaning about everything. Please allow us another opportunity to deliver a vacation better than the last. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Mystique by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly rooted in some of the world's most vibrant destinations. Dear lisabr80, We appreciate knowing you chose to spend the festive season with us and wish to thank you for such positive raving reviews like yours as it always brings smiles to our faces and warmth to our hearts. We are kindly asking for another opportunity to deliver a vacation better than the last. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Mystique St. Lucia. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. I hope to welcome you in a very near future to create more memorable experiences. The hotel fronts Reduit Beach, a long amber-sand stretch of beach that rims the calm waters of Rodney Bay. Nothing was too much trouble. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. Claim your listing for free to respond to reviews, update your profile and much more. The grounds & beech r second 2 none , plenty of sun beds but if u wanted a specific 1 u ended up being up & putting your towel down by 6 am latest!!! Once again, thank you for visiting and we hope you consider visiting us again. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 917 traveller reviews, 1,207 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I think they are after some kind of compensation. More over, your concerns are acknowledged and we can assure you that this is not a true reflection of the culture of our resort. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Hmmm???? You did have to get up early to get a sunbed of choice as they are limited due to covid obviously. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … This is no way a true reflection of the standard of service at our resort. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Royalton opened yesterday, not Mystique. There are more places to choose from in the Rodney Bay area. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. quality of food was cheap, chicken bones with little meat on, lack of choice, nothing to do with COVID, Dear johnhP5425OC, Thank you for vacationing with us and finding time to provide feedback regarding your stay. We will be back soon. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. very limited choice of food available, lucky for us we aren't to picky. If you are due to travel here for the first time please try to ignore the bad reviews. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting the WIFI connectivity, our food quality and variety, the beautifully kept gardens, pool/pool bar, and the cleanliness of the restaurants. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. But for us this missed the point. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. Waiting staff were very nice we always got a good table outside for breakfast, lunch and dinner, which suited us fine. Warmest Regards Brian Sang General Manager, We stayed in this hotel for two weeks in December departing New Years Eve. This hotel is mis sold mis represented by TUI/ROYALTON/SUNWING please note they are same company. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. We will be sure to pass on your comments to the team particularly, Gus, Troy and James. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Taxes and fees that are shown are estimates only. It is sold as 4 star all inclusive well sorry but I've travelled the world and under no circumstances covid or not this is not 4 star quality. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. Although I've had worse things 2do other than watch a Caribbean sunrise!!! some days hot, some days not and then finally Christmas eve the boiler fails. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. This is no way a true reflection of the standard of service at our resort. The Mystique St Lucia by Royalton is located next to the beach. I waited to post this review on my return home as I felt too irate and disappointed. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … more. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. We are kindly asking for another opportunity to deliver a vacation better than the last. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. The reception actually rang our room to inform us of the problem and apologised for the inconvenience. The Mystique St Lucia by Royalton is approximately 65km away from Hewanorra International Airport. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Food was poor, yes you wont starve but hats not the point is it? Angie - you have the wrong resort. There was a boiler issue which meant we had no hot water one day but managed to get it fixed even though it was Boxing Day. In fact considering we are in the middle of a pandemic they are doing exceptionally well after being shut for months. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 910 traveller reviews, 1,197 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Warmest Regards, Brian Sang General Manager, Lovely holiday, Hotel charming but needs improvement, Stayed at Mystique Royal over the Christmas break and in reality feel the hotel opened too soon without making sure everything was in working order first. The staff are all amazing. I give it some thought and reflection but sorry still dreadful. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting our food quality and variety, and our helpful, pleasant and professional hosts. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. The staff were all helpful, pleasant and professional. This is no way a true reflection the standard of service at our resort. We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. Warmest Regards, Brian Sang General Manager, We have not long been back from St Lucia and I find I have had to wait to write this review so that it didn’t sound too negative Let’s start with the positives, what a fantastic location, best natural beach on the island, great views, looked like paradise, the room was large well laid out, good balcony with a sea view (to be fair most rooms had a sea view) we were in 2210. Distance from resort centre . Mystique St. Lucia by Royalton, Rodney Bay: See 931 traveller reviews, 1,248 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. I hope you can forgive these inconveniences and not let it taint your view of our brand. Warmest Regards, Brian Sang General Manager. We paid just over £6500 for the 2 of us for 2 weeks. Situated on the sandy beach of Rodney Bay. Please see our partners for more details. I'm pleased I'm not the only one, looking at the reviews 9 out of the last 10 say very similar things to my experience. We truly appreciate your kind words about our host, namely, Gus and the hotel's location. Thank you to all who made this, Dear BarryPNI, First, allow me to thank you for choosing Mystique St. Lucia by Royalton as your destination for your recent holiday. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. I hope you can forgive these inconveniences and not let it taint your view of our brand. Due to the Covid situation, and from reading previous reviews, we had lowered our expectations but were still extremely disappointed. We were so happy to be able to get away. Please see our partners for more details. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. Claim your listing for free to respond to reviews, update your profile and much more. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Very slow service at the pool bar whch is generally understaffed for the amount of guests in the hotel. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. We returned home yesterday after 2 lovely weeks here. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Restaurants near Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: Find traveller reviews and candid photos of dining near Mystique St. Lucia by Royalton in Rodney Bay, Caribbean. Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. Poised to attract luxury travelers seeking to explore a natural paradise. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. No air conditioning in the room all week, no water provided in the room although should have been provided with 4 bottles a day. It wasn't repaired until 3pm Christmas day. Promotional pricing is good on trips booked by the final day of winter, March 20. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). See 957 traveller reviews, 1,305 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. Had we paid less, I would perhaps be more forgiving about a few things. Sometimes there was no hot water for a bath/shower/wash, sometimes, Dear rkZ2599DL, Thank you sharing this feedback from your visit with us. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 954 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Special mentions to Gus, Troy and James. The restaurants and bars of Rodney Bay Village are within walking distance. Own or manage this property? We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Prices are the average nightly price provided by our partners and may not include all taxes and fees. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. This is the version of our website addressed to speakers of English in the United States. They are two separate properties. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. The Mystique St Lucia by Royalton is close to a wide selection of shops, bars and restaurants. Rest assured that the relevant teams will be meeting to discuss the points mentioned. Having said that, we really enjoyed our stay as the hotel has a nice Caribbean feel about it, the location is great in a wonderful bay with white sandy beach and clear warm sea and walking distance to restaurants and the marina area. This is the version of our website addressed to speakers of English in the United States. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. Own or manage this property? Mystique is not open. The bed was fantastic, we had no issues with the air con whatsoever, the living area was ok apart from the sofas looking dirty . I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. Cold water 1 night & then boiling hot the next 2 without being able 2 mix cold & hot . The food was really lovely. Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. Warmest Regards, Brian Sang General Manager, Sorry to say if your going here but in one word, dreadful. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Where do u start ?!!! We have acknowledged your concerns and immediately shared it with the relevant departments. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. The hotel is doing it's best during tough times with Covid. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. more. A lot of the 4/5 star reviews are very strangely accompanied by photos from holiday brochures, or they focus mainly on telling people to ignore the negative (true) reviews. The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. Response from , Owner at Mystique St. Lucia by Royalton. Mystique St. Lucia by Royalton Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 926 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. Response from , Owner at Mystique St. Lucia by Royalton. We are kindly asking for another opportunity to deliver a vacation better than the last. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. We are pleased to know that you were able to enjoy some aspects of your stay, particularly, our beautiful setting and amazing beach side setting and our pleasant hosts that contributed to your positive experience. Mystique by Royalton. There are more places to choose from in the Rodney Bay area. Distance from the airport. This Hotel simply wasn’t suitable for human habitation. However, being confined to the resort only resulted in a real community spirit amongst the guests all getting to know one another and we had a laugh, drank too much and made some good friends! Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Our guests experiences and sincerely regret the experiences mentioned above were so happy to be industry,. And repair, spent the whole week with either just cold water or scalding water very choice. 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